I am not getting the advertised range or speed

There are multiple factors that can affect your range and speed. These include but are not limited to aggressive acceleration, payload, terrain, inclines, declines, obstacles and temperature extremes. To make sure you are getting the best performance possible, start each ride with a full charge. If you make a regular commute take your charger with you so that you can start the ride home with a full charge. Use your App to make sure that you have removed any speed inhibitors and set your speed limit to the top mark. Lighten your load. Only carry the payload you require (lighten the backpack). Make sure our tire is properly inflated to between 30-40 psi. If you still feel you you are experiencing an issue and have not already fill out this short service request.