My EUC doesn't charge to full?

This issue can be caused by either the charger or a battery pack.

The charger can be checked with a multimeter, in case you have access to one. If you have access to another charger, you can see if the unit charges to full as well.

Typically, if there is a faulty battery pack, only 1 pack will fail. You can find out which pack is preventing charging by following these steps:

1. Plug in the charger to the wheel, and wait until the status light turns green.
2. Unplug the charge wire from one pack. If the charger activates and turns the status light red, then the unplugged pack is the bad pack. If it does not, re-plug that pack in and try again on another pack.
   
   1. GW/BG EUCs: the charge wire is the small yellow connector(XT30)
   2. IM V11: unplug the medium size connector going to the driver board
   3. Other IM EUCs: unplug the small connector going from the battery to the charge port
   4. KS S18: The rear packs only charge together. You can check in this configuration: FL, FL, BR+BL
   5. Other KS EUCs: unplug the battery
3. Do this for all battery packs until you find the pack that is preventing charge.